Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Director, Delivery Executive do at Fiserv? We are seeking a dynamic and experienced Delivery Executive to fill this Senior Director-level position within our Government Solutions team.  We have multiple contracts throughout our Western Region to provide our Payment Solutions to Government clients. Our Delivery Executives are responsible for overseeing and managing the business partnership with assigned client(s) including all levels of client stakeholders including executives from the strategic, operational program/project management and consultative perspectives.  Serving as the primary contact for the client’s stakeholders and executive leaders, the Delivery Executive will drive the implementation and operation of large-scale, complex payment processing solution initiatives which will involve discussing complex topics, negotiating, and delivering effective presentations. The role will report to the Vice President of Sales and Delivery in our Western Region. 

What you will do:

• Function as lead client-facing delivery liaison and engagement manager between the client and the various product, service and solution teams involved throughout the company as the primary contact point for the client
• Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of projects, through the full lifecycle from implementation throughout operations, overseeing service delivery and utilizing involved company resources to ensure attainment of contract obligations and maintain client satisfaction and retention
• Accountable for delivering projects on time, within budget, and within scope involving project strategy, quality control, performance reporting, change management and risk planning
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and personnel, across different company departments during all project phases
• Manage project status, risks, activity, and resource dependencies, and provide accurate, timely reporting and corrective measures
• Plan and facilitate presentations and client meetings and guide the internal and client Teams in developing required deliverables and work products
• Cultivate relationships with clients to gain understanding of their current business needs and long-term strategies to direct the development of client-specific solutions balancing technology, value, and cost.

What you will need to have:

• 8+ years of experience managing system implementations and integration projects involving multi-million-dollar contracts
• 5+ years of public sector experience, preferably on large scale, complex solutions and implementations and operations
• 5+ years Program and Project Management experience through the full SDLC to include: managing and driving  Project Schedule, Risk and Issue Management, Scope Change Management and) Financial Management.
• Bachelor’s degree or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• 5+ years of Payment Solutions experience, with strong preference for Prepaid Card experience
• Project Management Institute Project Management Professional (PMI-PMP) certification
• Prior large-scale system implementation and integration experience on State of California project(s)
• Advanced Microsoft Office Suite experience including MS Project

#LI-JF1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Similar Jobs