Serves as the “face” of IGT to customers as the single point of contact call center and ensures both internal and external customer satisfaction. Works in a 24x7x365 centralized NOC accountable for Event monitoring and live Game and system configuration on a high volume of games and systems across North America. The Computer Operator II is responsible for monitoring and reporting on progressive system game and system level issues and for any configuration change that may occur. You will be required to correctly and accurately note any game installation and removal, along with any variety of configuration changes according to approved internal controls and jurisdictional gaming regulations.
Additionally, the Computer Operator II will:
• Has the ability to complete the MegaJackpot responsibilities up to and including the presentation of the Initial Payment
• Exhibit ownership over the Configuration Operations workload
• Begin to work Cross functionally with engineering on application software/hardware and Infrastructure issues related game and system startup/shutdown
• All other Computer Operator I duties as required
High School diploma or equivalent
Must be 21 years of age and must be able to obtain a gaming card/license
Familiarity with Microsoft Office Suite
1 year Experience with Service Desk, call center, or customer service positions
ITIL Foundations preferred
What will put you ahead:
Other experience with networking, troubleshooting, and complex software applications preferred.
Able to type 35 WPM
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
Bi-lingual Spanish English preferred
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
#LI-KG1
...enhance operations, and drive revenue. As a fast-growing, high-energy organization , we are looking for experienced Copier Repair Technicians who take pride in their technical expertise, thrive in a fast-paced environment, and are ready to elevate their careers with...
...you looking for a change of pace and the opportunity to work outdoors in a fast-paced environment? If so, consider joining our Parking Attendant team of top performers! You will be responsible for being the first impression for all establishments, collecting payments/...
...estimates using Xactimate Capture photo documentation and write clear, accurate reports Communicate with policyholders and insurance carriers Submit completed claim files promptly and professionally Requirements: Proficiency in Xactimate Solid understanding...
...Job Title: Nurse Practitioner Wound Care Focus | Certification Paid + Flexible Schedule Company: Twin Cities Physicians... ...provides mobile primary care services to residents in over 200 senior living communities across Minnesota. Since 2016, weve made it our...
...TWU Cargo Ramp loads and unloads cargo on and off aircraft; the transporting of cargo between terminals and aircraft. Remain cognizant of... ...Awardco Platform including gift cards and more!* Need quality medical care? Multiple options for both full and part-time employees!...