Job Description

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO) . This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.

What You’ll Do

• Provide direct assistance to passengers during check-in, including luggage handling and documentation support
• Deliver friendly, professional service while helping travelers navigate the terminal and resolve concerns
• Provide timely updates to passengers regarding baggage status or irregularities, offering solutions and support when delays occur
• Prepare the bagroom and ensure it's operational before check-in opens
• Communicate with other airlines and ground handling teams regarding missing or delayed baggage
• Respond to email correspondence regarding baggage claims, escalations, and operational updates
• Collaborate with Ground Handling Agents (GHAs) and airline personnel to maintain efficiency and prevent delays
• Support behind-the-scenes operations beyond front-line passenger check-in

Requirements

What You Bring

• Clear written and verbal communication (email coordination required)
• Attention to detail and ability to work accurately in time-sensitive environments
• Ability to lift and handle baggage
• Comfortable in a physically active, behind-the-scenes role
• Professionalism, reliability, and a proactive approach
• Previous baggage handling or airline operations experience preferred
• Legally authorized to work in the U.S.
• Must pass background check
• Willingness to attend paid training

Schedule

• Available weekends and holidays
• Daily shifts:
• Morning: 7:00 AM – 11:00 AM
• Evening: 6:15 PM – 10:15 PM

Benefits

Pay & Benefits

• Hourly Rate: $23.15 - $25.15
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Parking Discount
• Referral Bonus Program

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